FirstStep.ai | Smarter Operations, Safer Workplaces

Operations Intelligence

Shift Handover

Shift Handover ensures seamless transitions between teams by providing a structured process for passing critical information, tasks, and responsibilities. This solution reduces miscommunication, enhances safety, and maintains operational continuity by tracking unresolved issues, sharing progress updates, and highlighting key events. By streamlining communication, it minimises downtime, improves team accountability, and empowers better decision-making.

Shift Handover employs a detailed reporting system that tracks open and closed items, categorising events by priority and status for clarity. Each shift report includes timestamps, event IDs, and shift-specific insights, enabling transparency and effective handovers. Users can access historical reports through downloadable PDFs, ensuring long-term data integrity and compliance. The system integrates real-time tracking tools like shift progress bars and event categorisation to provide actionable insights and optimise plant operations.

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Operator Logbook

The Logbook is a comprehensive tool for recording, managing, and tracking events, alerts, and operational data. It ensures smooth collaboration and transparency by providing a structured overview of activities, enabling teams to monitor and resolve issues efficiently. With categorised entries, priority levels, and clear audit trails, the Logbook enhances decision-making, accountability, and operational continuity.

The Logbook features advanced capabilities, including event tracking with timestamps, priority management, and categorisation for streamlined operations. It supports manual and system-generated entries, updating statuses in real time. Equipped with search, filters, and pagination, the Logbook ensures easy navigation and quick retrieval of insights. Additional features like automatic updates, historical records, and a responsive interface enable effective troubleshooting and maintain data integrity for audit-ready documentation.

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Operator Assistant

The Operator Assistant revolutionises operator training and support by providing a unified, interactive platform that consolidates all your procedure documents, equipment manuals, and maintenance guides. Designed for desktop and mobile use with camera and microphone integration, it offers real-time guidance, reducing the need for extensive operator training and addressing the challenge of high turnover. By streamlining access to critical information, it ensures consistency, efficiency, and faster problem resolution.

The Operator Assistant is trained by processing all your operations and maintenance documentation to create a context-specific, interactive chat assistant. Powered by offline large language models, it allows operators to ask questions, share photos, and receive precise, source-referenced guidance in real time. Designed for intuitive use, it requires a single hardware device (GPU-enabled EDGE device) installed on the customer network, ensuring complete offline operation, robust security, and seamless integration. Training the system involves accessing documentation via LAN, enabling tailored, site-specific support.

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